Visitor Information

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Glenbow is open!

All visitors, including Glenbow Members, must reserve timed-tickets before arrival to maintain safe physical distancing in the museum.

We’re limiting visitor numbers to 1/3 of Glenbow’s fire code (maximum occupancy of 200 visitors at a time). Book your tickets in advance at museumvisit.ca

Masks are mandatory in the museum. Please wear your mask before entering Glenbow, as we are unable to accommodate unmasked visitors. 

Please enter the building from the 8th Avenue (Stephen Ave) entrance. The 9th Avenue doors are closed due to construction in the Telus Convention Centre Concourse Hallway.

You can still visit us virtually! We’re continuing to offer plenty of online #GlenbowFromHome programming.

What to expect on your visit

Please note the third and fourth floor exhibitions are closed to the public for building renovations.

The second floor exhibition spaces are full of fantastic exhibitions for you to enjoy. The second floor galleries will remain open until August 29, 2021.

You are welcome to stay in the museum as long as you like. We are carefully managing our visitor capacity in the museum to make sure everyone feels comfortable and can stay physically distanced during their visit. Please arrive at your scheduled time, in order to prevent delays for others. 

Pack light
Our coat check is currently closed due to COVID-19 safety protocols.

 

Working together to keep everyone healthy and safe

Book Your Timed-Ticket in Advance

  • Please purchase your timed-ticket online before you head to the museum. If you arrive without a timed-ticket, you will only be admitted if space is available, or you will need to purchase a timed-ticket for a future time slot using your mobile device.
  • Pre-booking also applies to free admission categories, such as Glenbow Members and the Indigenous Access Program.
  • Please note we cannot accept admission coupons or redeem discount offers at this time.

Be Patient and Kind.

Be respectful of other visitor’s personal space and comfort levels, it’s going to take a while before we’re used to being together again!

  • Stick together in your household group and keep children within reach at all times.
  • Please continue to follow physical distancing guidelines, keep 2 metres away from others and don’t crowd around artworks.

Stay home if you are not feeling well.

  • Please reschedule your visit if you are feeling unwell. We are happy to refund your tickets or help you book a new date, just email us at info@glenbow.org
  • If you are feeling sick, here’s information on conducting a self-assessment

Masks are Required

Both the Government of Alberta and the City of Calgary Bylaw 26M2020 requires that everyone over the age of 2 wear a mask while inside Glenbow Museum. We are unable to accommodate unmasked visitors. We are happy to refund your ticket and help you book for another time, if you do not have a mask.

Plan Your Visit

  • When you arrive at Glenbow, please have your ticket ready for scanning. You can print your ticket at home or present it on your mobile device. Need help with your tickets? Send us an email at info@glenbow.org (please allow for 24 hours for us to respond).
  • Arrive on time! In order to help us keep track of capacities, please arrive within 15 minutes of the start of your designated arrival time slot.
  • If you can’t make it for your reservation, please use the link in your ticket to go online to reschedule your visit and release your timeslot for someone else to use.
  • To remain contact-free, we are not issuing admission stickers. As such, there are no re-entry privileges at this time.
  • The coat check is currently closed. Please leave large bags and bulky items at home
  • The Glenbow Shop is now closed for building renovations
  • The third and fourth floor exhibition galleries are now closed for building renovations
  • The Discovery Room is currently closed
  • There is reduced seating in the galleries
  • Please bring your own wheelchairs as these will not be available onsite

Accessibility

All of Glenbow’s entrances feature accessible automatic doors.

Elevators

All four floors of the museum are accessible via elevator. Only two people from different households may use the elevator at one time, to ensure physical distancing can be maintained. Please give priority elevator use to persons with reduced mobility or families with strollers.

Wheelchairs and Mobility Aids

Glenbow is wheelchair accessible. Visitors who require other mobility aids are also welcome.

For questions about accessibility options, please email us in advance of your visit at info@glenbow.org.

Support Persons

Support persons accompanying visitors with disabilities receive free admission to Glenbow. Please email info@glenbow.org to book your visit in advance. 

Service Animals

Service Animals are welcome at Glenbow.

Families with Young Children

Art is for everyone! Children and babies are welcome at Glenbow.

All visitors over the age of 2 are required to wear a mask or face covering while inside the museum. For your convenience, strollers can be used throughout all gallery spaces and diaper changing stations are located on every floor in both the men’s and women’s washrooms.

Breastfeeding mothers are welcome to nurse anywhere in the museum. Meals, snacks and drinks for toddlers and older children can be enjoyed in the main lobby areas.

Museum Policies and Guidelines

Food and Drink

To protect the art and artifacts, food and drink is not permitted inside our galleries. This helps prevent potential damage and ensures we can maintain environmental and pest control standards.

Photography

Personal-use photography is encouraged at Glenbow. As you take photos, please keep the safety of the art collection in mind and be courteous to other visitors. Photography is occasionally prohibited in select galleries due to copyright issues.

Media

Please contact our media relations team in advance for all media and filming requests.

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